[ 03/03 ] Professional experience
End-to-end UX design for a volunteer management platform — badge scanner, volunteer dashboard, and team lead mini-dashboard — that delivered the first successful launch in 2024.
Role
Product Designer
Year
2024
No designers, no process. The previous launch had failed. I joined in 2024 as the first designer and built the UX from scratch — badge scanner app, volunteer dashboard, and a team lead mini-dashboard — working with 1 PM, 4 developers, 1 tester, and 1 analyst.
This is a limited case study. Contact me for more details.
First and only designer — built UX from scratch across three surfaces: badge scanner app, volunteer dashboard, and team lead mini-dashboard.
Ran research with kitchen volunteers, office staff, and team leads; identified real-time update failure as the root cause behind meal and check-in conflicts.
Shipped the first successful launch in 2024 — the platform now runs annually for 2,000+ volunteers.
Three reasons: no time, the office was physically distant, and changes were easy to forget. The fix was a simplified panel — just what a team lead needs to update in 30 seconds. Real-time updates replaced phone calls.
Accurate check-in data let kitchens calculate portions correctly — less waste, less overspend.
20%
reduction in food purchase costs. A direct result of reliable scanner data flowing into purchase statistics.
As this project is still being developed, this page will be updated later. For now, please consider checking my other works or learning more about me.
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